To ensure delivery by December 24, order by:
December 19—International orders
December 19—Sweden orders
To make gifting easier, we have extended our returns policy—orders placed until December 19 can be returned until January 19, 2022.
For international orders DHL Climate Compensated Express Home Delivery is our standard service.
All of Europe 2–3 business days
US and Canada 2–4 business days
Rest of the World 2–5 business days
For orders within Sweden you can choose from PostNord MyPack, Budbee and DHL, with delivery in 2–4 business days.
VAT AND DUTIES
Any orders up to $800 are free of any import VAT or duties and will incur no extra charges.
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
For UK customers, sales VAT is included in the prices stated on the site. Any import VAT or duties (normally applicable on orders exceeding £135) will be covered by CDLP, and you will incur no extra charges.
For countries outside of the EU the orders are shipped with DDU (Delivery Duty Unpaid) meaning you may be liable to pay tax upon receiving your package. If applicable, you will be responsible for paying these costs before your item can be delivered.
Please email us at firstname.lastname@example.org and we are happy to assist you, if you have any questions.
We provide free returns within 30 days. Return your order here.
Our promise: Satisfaction Guarantee
We aim to deliver the best in product, design, and service. If you are not satisfied, we will help to exchange or return your items. We provide free returns within 30 days of purchase. In order to receive a full refund, items must be returned in their original condition. Please note that, due to hygiene reasons, we only accept returns on 9- and 18-packs if the box has not been opened.
We encourage you to join us in reducing excessive shipping by considering the following:
– Shop the correct size and fit. Our size and comparison guides present detailed measurements per category and are available on each product page. Please contact us so we can help you save time on returns and lower our environmental impact, we are happy to assist with any questions via email at email@example.com. If you would like to chat directly with our Personal Shopper please email firstname.lastname@example.org to book an appointment.
– If you immediately realize a product is incorrect, we request to please not break open the package. Due to the intimate nature of undergarments, a broken package cannot be resold.