What is the return policy?
Our return window is within 14 days of receiving the order. A return fee will be added, which will be deducted from the refund amount. Products must be returned unworn, unwashed, in their original condition, and with all tags attached. Returns of multiple orders should not be combined, resulting in longer processing.
Please note that underwear (all bottoms in our underwear categories), can only be returned if the packaging is un-opened. Due to the intimate nature of undergarments, a broken package cannot be resold. Please double check the size and style before opening the product.
How do I return/exchange an item?
Please visit returns.cdlp.com and log-in using your order number and email address, then follow the instructions.
Is there a return fee?
Yes, a return fee will be charged, which will be deducted from the refund amount.
RETURN FEE :
6 USD / GBP / EUR / CHF
9 AUD / CAD
49 SEK / NOK
30 DKK
65 HKD
770 JPY
Can I return multiple orders in one shipment?
We advise that returns of multiple orders should not be combined, as it can result in longer processing time.
I have received a faulty product, what should I do?
In the unlikely event that a product is faulty, please contact us directly at help@cdlp.com with a picture of the faulty garment and we will replace the product immediately.
I want to return something but I checked out as a guest/don’t have an account. What do I do?
Please visit returns.cdlp.com and log in using your order number and your email address then follow the instructions
Can I return or exchange my online purchase at a CDLP store?
Unfortunately online orders cannot be returned in store, however, exchanges are possible if stock is available, excluding Men's underwear.
How can I return an item purchased in the store?
Please return the items in store.
I cannot find a return label in my box. What do I do?
Please visit returns.cdlp.com and log-in using your order number and your email address then follow the instructions.
For further assistance, email us at help@cdlp.com
I received an item as a gift. Can I return it?
As long as you have the order number and email address used to place the order you can return your order. Please visit www.returns.cdlp.com and log-in using that information and follow the instructions.
Will I be refunded for the full amount of my order?
When returning your order, we will issue a full refund for the products, however the initial shipping costs will not be refunded and a return fee will be deducted from the refund amount.
When do I get my refund?
When we have received and processed your return, you will receive an email notification. Normally it takes 3-5 business days before you can see the refund back on your account, depending on your bank/credit card/form of payment.
We aim to refund you as soon as we receive your return, but the very latest within 14 days after having received the return.
Is VAT refundable for returned items?
We suggest contacting your local customs authorities for more information.
I received my order but one or several items are missing?
In the unlikely event that you receive the wrong order please email us at help@cdlp.com and we will be happy to assist you.