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WORKING AT CDLP
CDLP is a company whose values are grounded in responsibly creating products of highest quality, as well as creating the conditions for people to be inspired and feel fulfilled in their work. We strive to empower our team members to realize their full professional and personal potential and achieve their ambitions by creating a culture that increases their capacity to learn, grow and innovate.

CDLP is a Swedish design house of focused, luxury essentials developed with innovation. Consciously constructed in Europe using future-oriented materials. Founded in 2016 by Christian Larson and Andreas Palm, CDLP has been featured in Vogue, Interview, GQ, Esquire, Monocle, Financial Times, Forbes and The New York Times, and can be found at some of the world’s leading retailers, including Bergdorf Goodman, Browns, END., Harvey Nichols, Lane Crawford, Matchesfashion, Mr Porter and SSENSE.
WE ARE CURRENTLY LOOKING TO EXPAND OUR TEAM WITH THE FOLLOWING POSITIONS
– CRM MANAGER
– WHOLESALE OPERATIONS MANAGER
– HEAD OF FINANCE
– CUSTOMER LOYALTY AGENT
– UI DESIGNER INTERNSHIP
– INTERNSHIPS
CRM Manager
CDLP is looking for a CRM Manager to join our fast growing, and highly dynamic team at our HQ in Stockholm!

This is a senior role that’s expected to take full ownership and continuously develop the relationship with our customer base.

Meaning to implement, set and execute the CRM strategy of CDLP. Including segmentations of customer base, identifying customer journeys, adjusting communications to each touchpoint, building loyalty program, ultimately increasing CLV and frequency. This role requires both strategic and operational skillset and reports to our E-commerce Director.

The successful applicant will be responsible for the following areas:

– Set, implement and execute CRM strategy.
– Creating segments with customized communications strategies.
– Mapping and identifying customer journeys.
– Main stakeholder towards CRM partner.
– Getting CDLP to the forefront on loyalty initiatives and programs.
– Drive engagement and retainment in all channels.
– Own backlog towards development parter.
– Content creation and copy experience is a plus.
– Main KPIs include CLV, churn rate and purchase frequency.

We expect the ideal candidate to have the following experience and traits:

– Data driven CRM work both strategical and operational.
– Customer segmentation and customer data.
– Optimize or other A/B tools.
– Marketing automation.
– Start up mind set.
– Output focused.
– Presentation skills & comfort around higher management.
– Collaborates with peers and cross functional partners to share best practices and develop strategic knowledge.
– Flexible and adaptive to changing priorities with a willingness to learn and improve processes.
– Ability to work independently and with teams interchangeably to deliver results.

This a full-time position, with immediate start, based at the CDLP head office in Stockholm.

Send your CV, Portfolio and a short cover letter to careers@cdlp.com by September 10th.
WHOLESALE OPERATIONS MANAGER
CDLP is looking for a Wholesale Operations Manager to join our fast growing, and highly dynamic team at our HQ in Stockholm!

Our wholesale department has a vacancy for a service minded and highly organized individual with the ability to oversee and administer our wholesale operations. The role will support our in-house sales team and make sure that all orders are delivered accurately, on-time and invoiced, and will be working closely with our department heads in wholesale, buying, merchandising and logistics. The successful candidate will build strong relationships with our most important wholesale partners, and ensure that our internal operations and wholesale processes can handle our fast paced growth.

As the ideal candidate you have strong administrational skills, good patience and possess the ability to care and nurture relationships with customers. You will be supporting the sales team with budgets and sales analysis, hence you are required to have a solid understanding of numbers and fashion retail. The role requires you to be highly organized, have the ability to build close partnerships with other internal functions, and an ability to execute best in class customer experience while delivering on financial targets.

The successful applicant will be responsible for the following areas:

– Work closely with the sales team to administrate and plan orders and deliveries for all B2B partners.
– Cross function with our operations department as order handling includes collaborating with the buying department, our logistics manager as well as with the warehouse.
– Invoicing and payment control where you will report to our CFO and work closely with the administration and accounts payable departments of our customers.
– Assist sales managers and finance department with quarterly budgets and monthly forecasts to enable accurate buying and prioritized deliveries.
– Work towards the production & buying managers as well as our merchandiser to proactively preempt stock shortages, forecast global & territory demand, and maintain lean stock efficiencies.
– Assist sales managers with sales analysis to improve the offering and the performance of our customers.

We expect the ideal candidate to have the following qualifications:

– B.Sc degree or equivalent.
– 2-4 years experience in fashion/retail/lifestyle or similar.
– Organized with strong administrative skills.
– An analytical mind and a proactive attitude.
– Service minded and enjoy solving problems internally and for partners.
– Detail orientated with the ability to work under pressure and meet strict deadlines.
– Ability to collaborate across functions and departments, both internally and externally.
– Ability to work independently and with teams interchangeably to deliver results.

This is a full-time position, starting from November, based at the CDLP head office in Stockholm.

Send your CV and a short cover letter to careers@cdlp.com.
HEAD OF FINANCE
CDLP is looking for a Head of Finance to join our fun and fast-growing team at our HQ in Stockholm!

Our finance function has a vacancy for an analytical and business minded individual to join alongside the CFO to drive the financial agenda of the company. In addition, the successful candidate will be an analytical and strategic cornerstone to the rest of the organization and support the various teams, making sure we continue to be data driven in our decisions. Externally, the role will entail frequent interactions and discussions with our board of directors and owners on strategic and financial topics to fuel and accelerate our ambitious growth plan.

We believe the successful candidate will be highly analytical and organized and someone who love to have fun at work!

The successful applicant will be responsible for:

– Ownership of the business plan modeling (three-statement model) with special focus on cash flow projections.
– Internal & external reporting of high quality, often with short deadlines.
– Interactions with banks, auditors, lawyers and other external parties.
– Key partner to the CFO, while also supporting and challenging management and department heads with a pragmatic and humble way of working.
– Developing scalable finance processes for budgeting, forecasting and expense management.
– Leading and developing initiatives to increase data driven decisions making throughout the organization.

We believe the ideal candidate has the following qualifications:

– B.Sc degree or equivalent.
– 2-4 years experience in a transaction services department (“big-4 environment”), M&A / banking firms, or relevant industry roles.
– Organized with excellent numerical and analytical aptitude, with a superior attention to detail.
– Ability to work under pressure and to meet strict deadlines.
– Excellent Excel and Powerpoint skills.
– Proactive mindset with a taste for problem solving.
– Ability to work independently and with other departments interchangeably to deliver results.

This is a full-time position based at the CDLP head office in Stockholm.

We are looking forward to receiving your CV at careers@cdlp.com.
CUSTOMER LOYALTY AGENT
An exciting opportunity for a bright individual with a strong passion for world class customer experiences to join the Customer Loyalty team at CDLP.

CDLP is a Swedish design company of men’s responsible luxury essentials such as underwear, swimwear and homewear. The products can be found at some of the world’s leading retailers, including Mr Porter, Browns, Bergdorf Goodman, Harvey Nichols, NK and Matchesfashion, and our main distribution channel is our e-commerce, for which we are now looking to hire a world class Customer Loyalty Agent to service our growing base of customers.

Reporting to the the Customer Loyalty Manager, the Customer Loyalty Agent will be expected to work alongside all teams within the company to ensure best-in-class customer service and successful business growth of CDLP.com.

The Customer Loyalty Agent will be responsible for:

– Building world-class customer intimacy with our B2C customers.
– Ensuring that our customers become proud advocates of the brand.
– Finding new and wonderful ways to WOW our customers in each interaction.
– Answering customer queries via email, live chat and social media.
– Managing "stuck" orders, returns, claims and correspondence with our warehouse.
– Building strong relationship with our customers and communicate our values.
– Optimize the use of our help desk software and similar tools.
– Identify and report improvements of processes and systems.
– Work proactively to improve CDLPs customer experience.
– Resolve customer conflicts and handle escalation procedures.

We expect the ideal candidate to have:

– A passion for creating exceptional customer experiences every single day.
– A solid interest in and understanding of brand loyalty and brand community.
– A strong drive to build the best Customer Loyalty team in the world.
– Outstanding written and verbal communication skills (Swedish and English).
– A passion for and solid experience of IT to continuously optimize helpdesk software and similar tool to reach our goals.
– A love for multi-tasking in a fast paced “start-up” environment.
– Bachelor's degree or equivalent experience.
– Proficiency in Google Workplace/Microsoft Office suite (mail, word, spreadsheets, presentations, etc.).

You are a social person with strong communication skills, with a strong passion for personal service and not afraid of taking initiative. Working in a small but growing team you can make a great impact and take part in setting the future development of the brand.

This a full-time position, based at the CDLP head office in Stockholm. Immediate start, so don't wait to apply. We will conduct interviews until we find the right person. Send your application (CV and personal letter) to: careers@cdlp.com
UI Designer Internship
CDLP is opening up for a hungry and talented UI designer scholar to do their Internship with us at our HQ in Stockholm!

For the right one this is a great opportunity to develop and gain experience from a fast growing and super exciting workplace. We aim to be at the top level both with our products and our consumer experiences. Here you’ll work primarily within CDLP.com - and with data and best practices design different touch points across the consumer journey.

Our visual identity is strong and we have some of the greatest designers and creators in the world.

Ideally we see a period of 6 months (minimum 3) depending on your possibilities.

Day-to-day:

– Leverage UX/UI methods and tools to design, prototype and test designs.
– Share design iterations with business stakeholders and users and refine based on feedback.
– Assist in translating final designs to developers.
– Participate in sprint showcases to keep the delivery aligned with the design direction and decisions.
– Align and cooperate with creative to assure our web design aligns with brand guidelines.

This a full-time position, with immediate start, based at the CDLP head office in Stockholm.

Send your CV, Portfolio and a short cover letter to careers@cdlp.com by June 20th. Ideally we’ll start immediately so interviews will be ongoing.
INTERNSHIPS
We do accept internships on a case by case basis. Please present yourself by sending an email to careers@cdlp.com