Working at CDLP

CDLP is a company whose values are grounded in responsibly creating products of highest quality, as well as creating the conditions for people to be inspired and feel fulfilled in their work. We strive to empower our team members to realize their full professional and personal potential and achieve their ambitions by creating a culture that increases their capacity to learn, grow and innovate.

CDLP is a Swedish design house of focused, luxury essentials developed with innovation. Consciously constructed in Europe using future-oriented materials. Founded in 2016 by Christian Larson and Andreas Palm, CDLP has been featured in Vogue, Interview, GQ, Esquire, Monocle, Financial Times, Forbes and The New York Times, and can be found at some of the world’s leading retailers, including Bergdorf Goodman, Browns, END., Harvey Nichols, Lane Crawford, Matchesfashion, Mr Porter and SSENSE.

Open positions

Customer loyalty agent

An exciting opportunity for a service-driven, ambitious and hard-working individual to join the Customer Loyalty team for CDLP.

CDLP has, with its characteristic aesthetic and sustainable fabrics, taken a unique position in the global men’s essentials market. Apart from partnering with some of the world’s leading department-and multibrand stores globally, our main channel of business is our e-commerce. We are now looking to hire a world class Customer Loyalty Agent to service our growing base of customers. Reporting to the the Customer Loyalty Manager, the Customer Loyalty Agent will be a part of the E-Commerce customer service team. This is an operational role where you will be expected to work alongside all teams within the company to ensure the best possible customer service in the world and successful business growth of

The role:

• Being obsessed, maniacal and radical in the daily quest to “WOW” our customers in new and wonderful ways
• Build world-class customer intimacy with our B2C customers
• Ensure our customers are happy and proud to do business with CDLP
• Answer customer queries via email, live chat and social media
• Manage "stuck" orders, returns, claims and correspondence with our warehouse
• Maintain strong relationship with our customers and communicate our brand values
• Optimise the use of our help desk software and similar tools
• Identify and report improvements of processes and systems
• Work proactively to improve CDLPs customer experience
• Resolve customer conflicts and handle escalation procedures
•. Proactive work with Clientelling in order to establish long-term relationships with our customers


We expect the ideal candidate to have the following qualifications:

• A passion for service, hospitality and creating exceptional customer experiences every single day
• Obsessed to become the best at Customer Service in the world
• A solid interest in and understanding of brand loyalty and brand community
• Outstanding interpersonal and communication skills (Swedish and English)
• A love for multi-tasking in a fast paced “start-up” environment
• Sufficient IT skills to continuously optimise the helpdesk software and other similar tools
• A passion for utilising technology and innovation to reach our goals
• Bachelor's degree or equivalent experience
• 1+ years' of customer service
• Excellent written and verbal communication skills in English
• Proficiency in Google Workplace/Microsoft Office suite (mail, word, spreadsheets, presentations, etc.)

You are a social person with strong communication skills, with a strong passion for personal service and not afraid of taking initiative. Working in a small but growing team you can make a great impact and take part in setting the future development of the brand.

This is a part-time position based at the CDLP head office in Stockholm. There is also the option for remote work.

We will conduct interviews until we find the right person.

Send your application (CV and personal letter) to:

Wholesale internship

This is a full-time* unpaid internship based at CDLP HQ in Stockholm for 6 months

The role:

• Support all commercial channels and B2B supply chain, specifically with daily tasks in coordination with team (Commercial Director, Global Sales Manager & Head of Supply Chain)
• Assist in all aspects of delivering wholesale orders as directed by Sales Manager and B2B Delivery Manager
(including special routing instructions, commercial documents and customer service for all B2B accounts)
• Assist in communication with our 3PL warehouse in connection to all commercial activities, with wholesale focus during key delivery time periods
• Responsible for distribution of brand deck and asset management to wholesale accounts per season
• Coordination of all seasonal sample collections for commercial team including sample trafficking from Sweden to select global cities
• Responsible for updating seasonal copy for all e-commerce partners
• Coordination of seasonal market preparation including Stockholm showroom organization
• Coordination of wholesale gifting program
• Supports wholesale channel in research of prospecting new accounts and special projects
• Support local wholesale retailers with bi-monthly store visits for feedback

To note: Based on the season and fluctuating departments' needs (due to increased demand, internal vacation or other circumstances), this role may at times lean more towards specific functions. The intern may temporarily be requested to complete tasks that are outside the above role description and within another department in the company.
*full time is desired but negotiable


• We are looking for a student with a fashion, business and /or sales background with an understanding and deep interest in wholesale and supply chain distribution.
• You are organized, detail-oriented, reliable, motivated and hands-on.
• You thrive in a fast-paced environment where flexibility and teamwork is highly valued.
• You are fluent in English both written and oral.

If this sounds like a strong match please send an introduction and CV to global sales manager Nicolas Spiers: