FAQ

What is CDLP?
CDLP is a Swedish design company with an expanding line of luxury men’s essentials, hand-crafted in Europe from sustainable, future-oriented fabrics. Read the full story here.


What fabrics are CDLP products made of?
CDLP underwear and t-shirts are made from lyocell, an environmentally friendly and organic fibre derived from wood pulp. Lyocell is breathable, wicks away moisture from the body while maintaining its shape and colour.

Bamboo socks made from sustainably grown bamboo are spun into a lustrous, flexible yarn, then woven into a strong, breathable fabric with natural anti-bacterial and odor-resistant properties.

Econyl swimwear is a premium regenerated nylon fibre made from ocean and land fill waste, such as fishing nets, fabric scraps, and carpets. Read more about the production process here.


Where is CDLP underwear made?
Our production is located in a factory in Portugal. All garments are beautifully hand crafted by true textile artisans. Read more about the production here.


How are the CDLP sizes?
Our sizes range from S to XL, with range XS-XXL in our Black single packs. Our garments stay true to size. The fit of our garments are usually snug, so if you prefer your garments on the bigger size, you might want to go up one size. Please find our size guide below.

Denim: (26”-27”) 28”-29” 30”-31” 32”-33” 34”-36” (37”-38”)

European: (42-44) 44-46 46-48 48-50 50-52 (52-54)


How do I best take care of my CDLP underwear?
The underwear is made of the delicate fabric lyocell, and the best take to take care of your CDLPs is to machine wash warm in no higher than 30-40C/ 105 F, with similar colors. For best durability, do let the garment hang dry. If preferred, warm iron and fold neatly.


How can I stay up to date with the latest CDLP news?
To stay updated with all our latest news, content and exclusive offers please sign up to our newsletter. You can do so by entering your email adress in the footer.


Where can I buy CDLP?
No matter where you are in the world you can always shop CDLP through our website CDLP.com. Apart from that we have a range of retailers across the world. Find out more information on all our resellers here.


I am experiencing technical difficulties on the website. What do I do?
We always aim for the shopping experience on our website to be the very best, but if you were to experience any technical issues please try these tricks:

- Change browser
- Clear your search history
- Relaunch the website

If none of this works, please contact us at help@cdlp.com and specify what the issue is and we will help you with your order.


ORDERING

I want to order, but the item seems to be out of stock. What do I do?
If the item you want is out of stock please contact us at help@cdlp.comand we will try to give you information on when it will get back in stock. Alternatively sign up to our newsletter and you will be able to stay up to date with all latest news and product releases.


I did not get an order confirmation, what do I do?
If you did not receive an order confirmation please drop us an email at help@cdlp.com so we can double check everything is okay with your order, and provide you with your order confirmation info.


Can I change my order after placing it?
If you realize you want to change your order after placing it, please contact us on help@cdlp.com as soon as possible so we can change the order before it gets sent out to you. We cannot guarantee that the change will be possible, it depends on the status of the order and stock availability. If we cannot change your order directly in our system, you are welcome to return it to us once you receive it and we will help you make a change.


Can I cancel my order if I change my mind?
If you want to cancel your order you need to contact us as soon as possible on help@cdlp.com and depending on the status of the order we might be able to cancel it for you. If not, we have a return policy of 30 days.


PAYMENT

Is it safe to order online?
It is our outmost importance that our customers feel safe ordering from us. For your safety, we don’t process any payment information, and only work with the leading payment providers PayPal, Apple Pay and Klarna to handle all payments.


How do I pay for my order?
At the checkout you have different options depending on what country you are ordering from. Customers in Scandinavia, the UK and Germany have the possibility to pay through Klarna, where you can choose a range of different payment methods, for example invoice is one of them. All our customers have access to purchasing through Paypal, where you can either pay directly in your account or check out as a guest with your credit card details.


What types of payment do you accept?
We accept different payment methods depending on what country you are in, but for all countries we accept credit card and Paypal. For some countries we also offer payment through Klarna. At check out you will be able to see what payment method is available for you.


I have a voucher/gift card. How do I use it?
If you have a voucher or gift card, you can use it by ticking the box “I have a promo code” at checkout. Enter the code you have received and click Apply. In the unlikely event that the code should not work, this could be that it has been spelled wrong, or that the code has expired. If this problem should occur, please drop us an email at help@cdlp.com and we will do our best to help you.


DELIVERY

What is your delivery policy?
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price. For countries outside of the EU the orders are shipped with DDU (Delivery Duty Unpaid) meaning you may be liable to pay tax upon receiving your package.

Free Worldwide Express Home Delivery on all orders above:

100 USD - United States Dollar
95 EUR - Euro
90 GBP - British Pound
900 SEK - Swedish Krona
1,000 NOK - Norwegian Krone
750 DKK - Danish Krone
150 AUD - Australian Dollar
140 CAD - Canadian Dollar
800 HKD - Hong Kong Dollar
700 CNY - Chinese Renminbi Yuan
11,000 JPY - Japanese Yen

Will I be charged with tax if I order to outside the EU?
For countries outside the EU we ship with DDU, which means it is up to your local customs to decide the amount of tax you need to pay for your order.


When will I receive my order?
At check out you have the possibility to choose if you want to have your order delivered to your door or to a pick-up point. Depending on what you choose the delivery time might vary. However, we aim to send out all orders the next business day after being placed. However we cannot guarantee the delivery times are exact, but below are guidelines for shipping details:

DHL Express Go Green Climate Compensated Home Delivery is our standard service worldwide. Choose how you prefer to have your package delivered: home, at a pick-up point or an alternative location.

All of Europe 1-2 business days
US & Canada 1-3 business days
Rest of the World 1-4 business days

Please note that for orders placed Nov 26-30, estimated delivery times may vary slightly due to high demand.


Can I change my delivery adress after placing the order?
As long as your parcel has not left our warehouse we are able to change the delivery adress, but please double check before placing the order that the adress is correct. If not, try to contact us at help@cdlp.com as soon as possible and we will do our best to help.


How can I track my order?
Once your order ships from our warehouse, you will receive an email with tracking information to the chosen shipping company such as DHL, UPS, PostNord etc.


Where do you ship from?
Our fully automated state-of-the-art warehouse is located in the south of Sweden with excellent connections to international transit terminals for the fastest possible shipping to you.


How do I collect my order?
It depends on what shipping method is used, but the packages are either delivered to your door or to a service point available for pick up.


My order seems to be lost. What do I do?
We aim for all packages to have a safe journey to you, but despite this packages can get lost on the way. If you suspect this has happened to you, please contact us at help@cdlp.com and we will help you track the package and help you with a replacement order.


I received the wrong order. What do I do?
In the unlikely event that you receive the wrong order please drop us an email at help@cdlp.com and we will help you with an exchange.


I received a faulty item. What do I do?
Of course we aim for a zero tolerance to faulty items being sent out, but if in the unlikely event, this were to happen please contact us directly at help@cdlp.com with a picture of the faulty garment and we will help you proceed with a reclamation and of course compensate you in the best way possible.


ACCOUNT

Where can I change my account details?
On the account details page in your account you can edit your preferences, such as first name, last name and email address.


How do I reset / change my password?
In case you don’t know your password, use the ”Lost your password?” link on the login page to choose a new one. If you wish to change your password, go to the account details page in your account and fill in your current password to choose a new one.


Where can I change my default addresses?
On the addresses page in your account you can change your shipping and billing address. These addresses are saved for future purchases.


Where can I view my orders?
On the order history page in your account you can view your past and current orders. If you have previous orders that are not included in the order history, please contact us at help@cdlp.com.


How do I track my orders?
A link to track your orders are always included in the shipping confirmation. You can also track your orders trough the order history in your account. The tacking will be available as soon as the order is dispatched from our warehouse.


FREE RETURNS

Where do I send my return?
If you wish to make a return, please contact us at help@cdlp.com and we will provide you with all the details you need.


What is your return policy?
We offer free returns on all purchases. We have a general return policy of 30 days after receiving the package. In order for your return to be accepted the package has to be sealed. Shipping costs related to the original order of the returned product/-s will not be refunded. If a replacement product/-s is to be sent out, CDLP will cover the shipping cost for this product/-s. After having received your return, you will be refunded as soon as possible.


I have returned a product. When will I receive my refund?
We aim to refund you as soon as we receive your return, but the very latest within 30 days after having received the return.


I used a voucher on the order I wish to return. What will happen to it?
When we register your refund we will re-activate your voucher and send it out to you again, so you can use it on another order.


AUTOMATIQUE

AUTOMATIQUE IS CURRENTLY DOWN FOR MAINTENANCE. CONTACT US AT MEMBERS@CDLP.COM.


What is Automatique?
Automatique is our subscription service. Join for automatic delivery of essentials every three months. Automatique gives you better pricing and complimentary shipping.


What styles are available for Automatique?
3 × Boxer Brief
3 × Boxer Trunk
3 × Y-Brief
3 × Boxer Shorts
Crew-Neck T-Shirt
V-Neck T-Shirt
5 × Mid-Length Socks
3 × Low-Cuts Socks


When will my Automatique orders be delivered?
The delivery times for Automatique are the same as for one-time purchases. The Automatique orders are placed every three months, starting the day of your first order. On the My Automatique page in your account you can view the date you signed up and became a member, the date of your last Automatique and the date of your next Automatique. Note that these are order dates and the time of delivery will be a few days later.


What payment methods are available for Automatique?
At this moment credit card is the only payment method offered for Automatique orders. The total of your Automatique plan will be drawn from your card every three months, starting the day of your first order.


Can I cancel my Automatique plan?
Yes, in case you no longer want your underwear drawer updated with Automatique, you are free to cancel at any time. On the bottom of the My Automatique page in your account, choose ”Cancel Automatique plan” and confirm your decision to end your membership.


Where do I view my Automatique orders?
On the My Automatique page in your account every Automatique plan has its own order history where you can view and track your previous Automatique orders. In the standard order history you can view and track all your orders, including one-time purchases.


Can I combine Automatique products and non-Automatique products in the same order?
Yes, if you wish to purchase other products at the same time as signing up for Automatique, simply add all the desired products to the bag and proceed with your purchase. Voucher code discounts will only apply to the non-Automatique products.


If you have any other questions regarding Automatique, please contact us at members@cdlp.com.