What is the return policy?
Our return window is within 14 days of receiving the order. A return fee will be added, which will be deducted from the refund amount. Products must be returned unworn, unwashed, in their original condition, and with all tags attached.
Please note that underwear (all bottoms in our underwear categories), can only be returned if the packaging is un-opened. Due to the intimate nature of undergarments, a broken package cannot be resold. Please double check the size and style before opening the product.
Returns of multiple orders should not be combined, resulting in longer processing.
How do I return an item?
Please visit returns.cdlp.com and log-in using your order number and email address, then follow the instructions.
How do I exchange an item?
Exchanges follow the same process as returns. Please visit returns.cdlp.com, log in using your order number and email address, and select the exchange option. You can exchange for any item: a different size, color, or style.
The same product conditions apply to returns: items must be unworn, unwashed, in their original condition, and have all tags attached. Underwear can only be exchanged if the packaging is unopened.
Is there a fee for returns or exchanges?
Yes, a fee applies to both returns and exchanges. For returns, the fee will be deducted from the refund amount. For exchanges, the fee is charged separately, but the return fee is covered by CDLP, and the new item will be shipped to you free of charge.
RETURN FEE :
40 — International/USD
Will I be refunded for the full amount of my order?
When returning your order, we will issue a full refund for the products; however, the initial shipping cost is non-refundable, and a return fee will be deducted from the refund amount.
You can choose to receive your refund to your original payment method, or as a store credit added directly to your account, available to spend on any future purchase at cdlp.com. Store credit is valid for 1 year from the date of issue.
When you choose store credit, you receive an extra 10% on top of your refund amount, automatically added to your balance.
When do I get my refund?
When we have received and processed your return, you will receive an email notification. Normally, it takes 3-5 business days for the refund to appear in your account, depending on your bank/credit card/form of payment.
We aim to issue your refund as soon as we receive your return, but at the very latest within 14 days of receiving it.
Is VAT refundable for returned items?
We suggest contacting your local customs authorities for more information.
Can I return multiple orders in one shipment?
We advise that returns of multiple orders should not be combined, as it can result in longer processing time.
I have received a faulty product, what should I do?
Please ensure your garment is washed according to our product care guide. If purchased elsewhere than cdlp.com, kindly reach out to the respective retailer for assistance.
I want to return something but I checked out as a guest/don’t have an account. What do I do?
Please visit returns.cdlp.com and log in using your order number and your email address then follow the instructions
I cannot find a return label in my box. What do I do?
Please visit returns.cdlp.com and log-in using your order number and your email address then follow the instructions.
For further assistance, email us at customercare@cdlp.com
I received an item as a gift. Can I return it?
As long as you have the order number and email address used to place the order you can return your order. Please visit www.returns.cdlp.com and log-in using that information and follow the instructions
I received my order but one or several items are missing?
In the unlikely event that you receive the wrong order please email us at customercare@cdlp.com and we will be happy to assist you.
