FAQ
1. Ordering Online
2. Sizing
3. Payment
4. Shipping and Delivery
5. VAT and Duties
6. Subscriptions
7. Returns and Exchanges
1. ORDERING ONLINE
Do I need an account to place an order online?
You do not need to create an account to place an order. We recommend it for easier checkout in the future, but it is possible to checkout as a guest.
Can I change or cancel to my order after I have placed it?
If you wish to change or cancel your order, please contact us as soon as possible and we will do our best to help you. Unfortunately, we are unable to change/cancel an order once it has been shipped.
How do I cancel my order?
If you wish to cancel your order, please contact us as soon as possible and we will do our best to issue a refund. Unfortunately, we are unable to cancel an order once it has been shipped.
I didn’t get an order confirmation?
Please contact us at help@cdlp.com and we will ensure everything is correct and provide you with your order confirmation.
2. SIZING
What size should I order?
Please refer to the size guide on the product page. If you still need assistance, please contact us at help@cdlp.com and we are happy to help you save time on returns and lower our environmental impact by guiding you to the right size.
If my size is out of stock, how can I be notified?
We suggest clicking “Notify Me” on the product page and signing up to receive an email if the item becomes available at a later date.
Where can I find the size guide?
You can find our size guide on every product page, located just below the size selection.
3. PAYMENT
What payment methods do you accept?
We accept most credit cards, PayPal, Apple Pay, Google Pay and Klarna in selected countries. At checkout you will see the options available in your country.
Is it safe to use my credit card online at CDLP?
Your personal online security is very important to us. To ensure your shopping experience is safe we do not process or store any payment information in our database, and only work leading payment providers in transferring information to process your orders.
In which currency will my purchase be made?
We charge in the currency you have selected while shopping. Please note, all subscription orders (including add-on purchases) are charged in USD.
When will I be charged?
You will be charged as soon as your order is complete. However, if you choose to pay via Klarna you will be charged according to your selected payment plan.
Can I save my credit card details?
If you place an order, you can choose to store your credit card details for smoother checkout on future purchases. To ensure your safety, we do not store any payment information in our database, its fully encrypted and only available to our payment service provider.
Why was my payment declined at checkout?
If your order attempt was declined, we suggest that you contact your bank or card-issuing company. If you receive another error message, please contact us at help@cdlp.com and we will do our best to assist you.
Will there be any additional costs to my order?
For countries outside the EU, orders are shipped on a DDU (Delivered Duty Unpaid) basis, meaning your order may be subject to additional charges. If applicable, you will be responsible for paying these costs before your item can be delivered.
Please note, all taxes and import duties are calculated by your local customs authorities and we advise you to contact them for further information.
I have a gift card/voucher. How do I use it?
All gift cards and vouchers can be applied at checkout. If you experience issues, please confirm the spelling or expiration date. For further assistance, please contact us at help@cdlp.com.
4. SHIPPING AND DELIVERY
We offer free worldwide shipping on all orders above:
100 USD – United States Dollar
95 EUR – Euro
90 GBP – British Pound
700 SEK – Swedish Krona
1,000 NOK – Norwegian Krone
750 DKK – Danish Krone
150 AUD – Australian Dollar
140 CAD – Canadian Dollar
800 HKD – Hong Kong Dollar
700 CNY – Chinese Renminbi Yuan
11,000 JPY – Japanese Yen
How do I track my order?
You will receive an email with tracking information once your order is shipped.
When will my order arrive?
We aim to ship all orders as soon as possible. The regular processing time is 1–3 business days, and the estimated delivery depends on your country and selected courier.
DHL Express Go Green Climate Compensated Home Delivery is our standard service worldwide.
DHL Express estimated shipping times
All of Europe, 2-3 business days
US & Canada, 2-4 business days
Rest of the World, 2-5 business days
Delivery to rural addresses might take longer
Shipping within Sweden
Budbee Home Delivery Evening, 2-3 business days
Budbee Box Delivery, 2-3 business days
PostNord MyPack Collect Service Point, 2-3 business days
PostNord MyPack Home Delivery, 2-3 business days
DHL Service Point, 2-4 business days
How do I collect my order?
Depending on your chosen shipping method, it will either be delivered to your door or at your nearest collection point.
Is my package insured?
All items are insured against theft and accidental damage while in transit from our warehouse to your shipping address. Once the items have been delivered and signed for, they are no longer covered by insurance.
If you are unavailable, you can choose to waive the signature via the delivery partner platform. Please note, if a signature is not collected you agree to our terms and conditions and assume full responsibility for any loss or damages that occur.
Where does CDLP deliver?
We offer worldwide shipping. However, due to international trading agreements and restrictions, CDLP must adhere to some specific shipping restrictions and parcels cannot be dispatched to the following countries: Belarus, Côte d’Ivoire, Democratic Republic of the Congo, Iraq, Kazakhstan, Liberia, Myanmar, Russia, Ukraine, Zimbabwe. Customers in these countries wishing to purchase CDLP must arrange for their shipment to be delivered outside of these countries.
Can I collect my order in the store?
Unfortunately we are unable to offer in-store pickup at this time, but hopefully we can soon.
Can I ship my order to another country?
Yes, simply choose the shipping address you wish to ship to.
To which countries do you ship DDP?
European Union
Australia
Canada
Norway
Switzerland
United Kingdom.
How much duty and tax will I have to pay?
Unfortunately, we cannot estimate how much duties you will pay, this is calculated by your local customs. If your order is shipped Delivery Duty Paid (DDP) duties and taxes are included in the price.
Can I ship my order to a post office box, APO, or FPO address?
DHL express does not deliver to PO boxes. If this is your only option, please contact help@cdlp.com and we will assist you.
How much do I pay for shipping?
We offer free worldwide shipping on all orders above:
100 USD – United States Dollar
95 EUR – Euro
90 GBP – British Pound
900 SEK – Swedish Krona
1,000 NOK – Norwegian Krone
750 DKK – Danish Krone
150 AUD – Australian Dollar
140 CAD – Canadian Dollar
800 HKD – Hong Kong Dollar
700 CNY – Chinese Renminbi Yuan
11,000 JPY – Japanese Yen
For orders below these amounts, the cost depends on your shipping destination and is displayed at checkout.
5. VAT AND DUTIES
EU
All orders within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
United Kingdom
For UK customers, sales VAT is included in the prices stated on the site. Any import VAT or duties (normally applicable on orders exceeding £135) will be covered by CDLP and there will incur no extra charges.
For countries outside of the EU the orders are shipped with DDU (Delivery Duty Unpaid) meaning you may be liable to pay tax and duty upon receiving your package. If applicable, you will be responsible for paying these costs before your item can be delivered.
6. SUBSCRIPTIONS
What is Automatique?
Automatique is our subscription service which gives you better pricing and complimentary shipping on our essentials every 2, 3 or 6 months.
What styles are available as subscriptions?
3 × Boxer Brief
3 × Boxer Trunk
3 × Y-Brief
3 × Boxer Shorts
What payment methods are available for subscriptions?
We only accept credit cards, Apple Pay, and Google Pay for subscription orders. You are billed every 3 months when your subscription renews, using the payment method you have on file and you will be notified 3 days prior to every shipment.
Can I cancel my subscriptions?
You may cancel your subscription in your account or by contacting us at members@cdlp.com at any time.
Where do I view my subscription orders?
Log in to your account page to see your order history and upcoming delivery.
Can I combine my subscriptions with one-time products in the same order?
Yes, you can add both subscription and non-subscription items to a single purchase. Please note, discount codes do not apply to subscriptions and will only be applied to regular items.
If you have more questions regarding our subscription service, please contact members@cdlp.com.
7. RETURNS AND EXCHANGES
Our Return Policy
We offer free returns on all purchases within 30 days of delivery.
In order to receive a full refund, items must be returned in their original condition.
How do I return/exchange an item?
Please visit returns.cdlp.com and log-in using your order number and email address, then follow the instructions.
I have received a faulty product, what should I do?
In the unlikely event that a product is faulty, please contact us directly at help@cdlp.com with a picture of the faulty garment and we will replace the product immediately.
I want to return something but I checked out as a guest/don’t have an account. What do I do?
Please visit returns.cdlp.com and log in using your order number and your email address then follow the instructions
Can I return or exchange my online purchase at a CDLP store?
Yes, if you are located in Stockholm and stock is available in store.
How can I return an item purchased in the store?
Please return the items in store.
I cannot find a return label in my box. What do I do?
Please visit returns.cdlp.com and log-in using your order number and your email address then follow the instructions.
For further assistance, email us at help@cdlp.com.
I received an item as a gift. Can I return it?
As long as you have the order number and email address used to place the order you can return your order. Please visit www.returns.cdlp.com and log-in using that information and follow the instructions.
Will I be refunded for the full amount of my order?
When returning your order, we will issue a full refund for the products, however the initial shipping costs will not be refunded.
When do I get my refund?
When we have received and processed your return, you will receive an email notification. Normally it takes 3-5 business days before you can see the refund back on your account, depending on your bank/credit card/form of payment.
We aim to refund you as soon as we receive your return, but the very latest within 30 days after having received the return.
Is VAT refundable for returned items?
We suggest contacting your local customs authorities for more information.
I received my order but one or several items are missing?
In the unlikely event that you receive the wrong order please email us at help@cdlp.com and we are happy to assist you.