FAQ

How do I best take care of my CDLP underwear? 
We advise to machine wash our products warm at 30-40°C (105°F) with similar colors. To ensure maximum longevity as well as reduce energy use, we recommend hang drying instead of tumble drying.


The item I am interested in is out of stock. What do I do? 
If the item you want is out of stock please click on “Is your size sold out?” on the products page, and fill out your email. You will receive a notification once the product is back in stock.


I didn’t get an order confirmation?  
If you did not receive an order confirmation please drop us an email at help@cdlp.com so we can double check everything is okay with your order, and provide you with your order confirmation info.


Can I change my order after placing it? 
Please email help@cdlp.com as soon as possible so we can change the order before dispatch. We cannot guarantee that the change will be possible as it depends on the status of the order and stock availability. If we cannot change your order directly in our system, you are welcome to return it to us once you receive it and we will help you make a change.


Can I cancel my order if I change my mind?
Email us as soon as possible at help@cdlp.com. Depending on the status of the order we might be able to cancel it for you. If not, we have a return policy of 30 days.



PAYMENT

Is it safe to order online?
It is our outmost importance that our customers feel safe ordering from us. For your safety, we don’t process any payment information, and only work with the leading payment providers PayPal, Apple Pay, Google Pay, Klarna and Shopify Payments to handle all payments. At check out you will be able to see what payment methods that are available for your country. 


I have a voucher or gift card code. How do I use it?
Simply apply your voucher or gift card code at checkout. If your code doesn’t work, please check the spelling and the use of caps / non caps, or if the code has expired. Email help@cdlp.com in case something is not clear. 



DELIVERY

What is your delivery policy?
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price. For countries outside of the EU the orders are shipped with DDU (Delivery Duty Unpaid) meaning you may be liable to pay tax upon receiving your package.

Free Worldwide Express Home Delivery on all orders above:
100 USD - United States Dollar
95 EUR - Euro
90 GBP - British Pound
900 SEK - Swedish Krona
1,000 NOK - Norwegian Krone
750 DKK - Danish Krone
150 AUD - Australian Dollar
140 CAD - Canadian Dollar
800 HKD - Hong Kong Dollar
700 CNY - Chinese Renminbi Yuan
11,000 JPY - Japanese Yen

Will I be charged with tax if I order to outside the EU?
For countries outside the EU we ship with DDU, which means it is up to your local customs to decide the amount of tax you need to pay for your order.


BREXIT - Orders to the UK
For UK customers, sales VAT is included in the prices stated on the site. Any import VAT or duties (normally applicable on orders exceeding £135) will be covered by CDLP, and will incur no extra custom charges for recipient. Email help@cdlp.com if you have any questions.


When will I receive my order?
We dispatch all orders as soon as possible, usually the same or next business day. Depending on selected courier and delivery options, the exact delivery time might vary. 


DHL Express Go Green Climate Compensated Home Delivery is our standard service worldwide. 

DHL Express estimated shipping lead times:
All of Europe 1-2 business days
US & Canada 1-3 business days
Rest of the World 1-4 business days

Shipping to Sweden:
Budbee Home Delivery Evening, 1-2 business days
PostNord MyPack Collect Service Point, 1-2 business days
PostNord MyPack Home Delivery, 1-2 business days
DHL Service Point, 1-3 business days


Can I change my delivery address after placing the order?
As long as your parcel has not left our warehouse we are able to change the delivery address. If not, try to contact us at help@cdlp.com as soon as possible and we will do our best to help.


How can I track my order?
Once your order ships from our warehouse, you will receive an email with tracking information. 


Where do you ship from?
Our fully automated state-of-the-art warehouse is located in the south of Sweden with excellent connections to international transit terminals for the fastest possible shipping to you.


How do I collect my order?
It depends on what shipping method is used. Packages are either delivered to your door or to a pick-up point nearest to you.


My order seems to be lost. What do I do?
We aim for all packages to have a safe journey to you, but despite this packages can get lost on the way. If you suspect this has happened to you, please contact us at help@cdlp.com and we will help you track the package and help you with a replacement order.


I received the wrong order. What do I do?
In the unlikely event that you receive the wrong order please drop us an email at help@cdlp.com and we will help you with an exchange.


I received a faulty item. What do I do?
In the unlikely event that a product is faulty, please contact us directly at help@cdlp.com with a picture of the faulty garment and we will replace the product immediately.



FREE RETURNS

Where do I send my return?
If you wish to make a return, please contact us at help@cdlp.com and we will provide you with all the details you need.


What is your return policy?
We offer free returns on all purchases. We have a general return policy of 30 days after receiving the package. In order for your return to be accepted the package has to be sealed. Shipping costs related to the original order of the returned product/-s will not be refunded. If a replacement product/-s is to be sent out, CDLP will cover the shipping cost for this product/-s. After having received your return, you will be refunded as soon as possible.


I have returned a product. When will I receive my refund?
We aim to refund you as soon as we receive your return, but the very latest within 30 days after having received the return.


I used a voucher on the order I wish to return. What will happen to it?
When we register your refund we will re-activate your voucher and send it out to you again, so you can use it on another order.



SUBSCRIPTION

What is Automatique?
Automatique is the name of our subscription service. Automatique gives you better pricing and complimentary shipping.


What styles are available for subscription?
3 × Boxer Brief
3 × Boxer Trunk
3 × Y-Brief
3 × Boxer Shorts
1 × Crew-Neck T-Shirt
1 × V-Neck T-Shirt
5 × Mid-Length Socks
3 × Low-Cuts Socks


What payment methods are available for subscriptions?
Credit card, Apple Pay and Google Pay are the only payment methods offered for subscription orders. The total of your subscription plan will be drawn from your card every three months at the time of dispatch, starting the day of your first order. You will be notified 3 days prior to every charge / dispatch. 


Can I cancel my subscription plan?
You are free to cancel your subscription at any time. Simply log in to your subscription account page and choose “Manage” next to your active plan. Choose ”Cancel plan” and confirm your decision to end your membership.


Where do I view my subscription orders?
Log in to your account page to see your upcoming delivery and order history.


Can I combine my subscription with one-time products in the same order?
Yes, if you wish to purchase other products at the same time as signing up for a subscription, simply add the desired products to the bag and proceed with your purchase. Voucher code discounts will only apply to the non-subscription products.


If you have any other questions regarding the subscription service, please contact members@cdlp.com.