Returns and Exchanges
We encourage you to join us in reducing returns and excessive shipping. By choosing the correct size you save time on returns and together we lower our environmental impact. Our size and comparison guides present detailed measurements, available on each product page. Please contact us for any assistance firstname.lastname@example.org.
Our return window is within 30 days of receiving the order. A return fee will be added, which will be deducted from the refund amount. Products must be returned unworn, unwashed, in their original condition, and with all tags attached. Returns of multiple orders should not be combined, resulting in longer processing.
RETURN FEE :
6 USD / GBP / EUR / CHF
9 AUD / CAD
49 SEK / NOK
Please note that underwear (all bottoms in our underwear categories), can only be returned if the packaging is un-opened. Due to the intimate nature of undergarments, a broken package cannot be resold. Please double check the size and style before opening the product.
Once your return is inspected, we will notify you if your return is accepted or declined. This process may take up to 7 business days from when your return arrives. Accepted returns will be processed to the original payment method, minus the return fee. Outbound shipping fees from the original order are not refundable.
If you would like to change your product to another size or product you need to return your item and place a new order.
CLAIMS & SATISFACTION
We aim to deliver the best in product, design, and service. If a product is faulty or if you are not satisfied, please contact us to assist you in the best possible way. If a product is faulty, please let us know. If a product is incorrect, please don’t break the package. Due to the intimate nature of undergarments, a broken package cannot be resold.
We offer FREE worldwide express shipping on orders above:
100 USD – United States Dollar
95 EUR – Euro
90 GBP – British Pound
900 SEK – Swedish Krona
1,000 NOK – Norwegian Krone
750 DKK – Danish Krone
150 AUD – Australian Dollar
140 CAD – Canadian Dollar
800 HKD – Hong Kong Dollar
14,000 JPY – Japanese Yen
Below these amounts, the shipping cost depends on destination and is always displayed at checkout.