Shipping and Returns
We offer free shipping on all orders worldwide.
For international orders DHL Go Green Climate Compensated Express Home Delivery is our standard service.
All of Europe 2–3 business days
US and Canada 2–4 business days
Rest of the World 2–5 business days
Shipping within Sweden
Budbee Home Delivery Evening 2–3 business days
PostNord MyPack Collect Service Point 2–3 business days
PostNord MyPack Home Delivery 2–3 business days
DHL Service Point 2–4 business days
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price. For countries outside of the EU the orders are shipped with DDU (Delivery Duty Unpaid) meaning you may be liable to pay tax upon receiving your package.
BREXIT / UK – NO ADDITIONAL CHARGES
For UK customers, sales VAT is included in the prices stated on the site. Any import VAT or duties (normally applicable on orders exceeding £135) will be covered by CDLP, and will incur no extra custom charges for recipient. Email firstname.lastname@example.org if you have any questions.
RETURNS & EXCHANGES
Return your order here.
OUR PROMISE: SATISFACTION GUARANTEE
We aim to deliver the best in product, design, and service. If you are not satisfied, we will help to exchange or return your items. We provide free returns within 30 days of purchase.
We encourage you to join us in reducing excessive shipping by considering the following:
– Shop the correct size and fit. Our size and comparison guides present detailed measurements per category and are available on each product page. If you would like to chat directly with an advisor, we are happy to assist with any questions via email at email@example.com.
– If you immediately realize a product is incorrect, we request to please not break open the package. Due to the intimate nature of undergarments, a broken package cannot be resold.